{"id":426,"date":"2026-06-01T09:42:43","date_gmt":"2026-06-01T08:42:43","guid":{"rendered":"https:\/\/newman.ac.uk\/jobs\/?post_type=job&#038;p=426"},"modified":"2026-06-01T09:42:44","modified_gmt":"2026-06-01T08:42:44","slug":"it-service-desk-technician-post-ref-nu3526","status":"publish","type":"job","link":"https:\/\/newman.ac.uk\/jobs\/job\/it-service-desk-technician-post-ref-nu3526\/","title":{"rendered":"IT Service Desk Technician (Post Ref: NU3526)"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull\" style=\"margin-top:0;margin-bottom:40px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50);min-height:100px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-dark-blue-background-color has-background-dim-100 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-container-core-cover-is-layout-b7bffe56 wp-block-cover-is-layout-constrained\"><h1 class=\"wp-block-post-title\">IT Service Desk Technician (Post Ref: NU3526)<\/h1><\/div><\/div>\n\n\n\n<div class=\"wp-block-group has-border-color has-blue-border-color has-global-padding is-layout-constrained wp-container-core-group-is-layout-f611be13 wp-block-group-is-layout-constrained\" style=\"border-width:2px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-f44fb481 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-5-font-size\" id=\"closing-date\">Closing date:<\/h2>\n\n\n\n<p>15 June 2026<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-4b827052 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-5-font-size\" id=\"interviews\">Interviews:<\/h2>\n\n\n\n<p>July (TBC)<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-4b827052 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-5-font-size\" id=\"salary\">Salary:<\/h2>\n\n\n\n<p>\u00a325,878 &#8211; \u00a327,319 per annum pro rata<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-4b827052 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-5-font-size\" id=\"full-part-time\">Full\/Part time:<\/h2>\n\n\n\n<p>Part-time \/ Permanent<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-4b827052 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-5-font-size\" id=\"hours-per-week\">Hours per week<\/h2>\n\n\n\n<p>14.8<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button has-custom-width wp-block-button__width-100\">\n\t\t\t<a class=\"wp-block-button__link wp-element-button button\" href=\"https:\/\/emea.dcv.ms\/t0MSkcSuH3\" target=\"_blank\" rel=\"noopener\"><span>Apply now<\/span><\/a>\n\t\t<\/div><\/div>\n\n\n\n<div class=\"wp-block-newman-tab-container\" style=\"--tab-color:#002c4b\"><div class=\"tab-container\" data-tab-container=\"true\"><div class=\"tab-header\"><div class=\"tab-list\" role=\"tablist\"><button id=\"tab-overview-575acc45-0\" role=\"tab\" class=\"tab has-secondary-font-family\" aria-controls=\"panel-overview-575acc45-0\" data-tab-id=\"overview-575acc45-0\">Overview<\/button><button id=\"tab-job-description-575acc45-1\" role=\"tab\" class=\"tab has-secondary-font-family\" aria-controls=\"panel-job-description-575acc45-1\" data-tab-id=\"job-description-575acc45-1\">Job Description<\/button><button id=\"tab-benefits-of-working-here-575acc45-2\" role=\"tab\" class=\"tab has-secondary-font-family\" aria-controls=\"panel-benefits-of-working-here-575acc45-2\" data-tab-id=\"benefits-of-working-here-575acc45-2\">Benefits of working here<\/button><button id=\"tab-certifications-575acc45-3\" role=\"tab\" class=\"tab has-secondary-font-family\" aria-controls=\"panel-certifications-575acc45-3\" data-tab-id=\"certifications-575acc45-3\">Certifications<\/button><\/div><\/div><div class=\"tab-content\" data-tabs-content=\"true\">\n<div class=\"wp-block-newman-tab\" id=\"panel-overview-575acc45-0\" role=\"tabpanel\" aria-labelledby=\"tab-overview-575acc45-0\" data-tab-panel=\"true\" data-tab-id=\"overview-575acc45-0\" aria-hidden=\"false\"><div class=\"tab-block-content content\">\n<p class=\"has-5-font-size\">Birmingham Newman University is seeking to appoint a part-time IT Service Desk Technician to work on Mondays and Tuesdays.<\/p>\n\n\n\n<p>The role involves working in a first-line capacity on a busy IT Service Desk, answering and logging calls, dealing with staff, students and visitor queries on face-to-face basis, call logging system and email, escalating issues to other colleagues.<\/p>\n\n\n\n<p>Candidates should have experience of working in a customer-facing role, with the ability to communicate effectively at all levels. They should also possess excellent IT Skills, including knowledge of Microsoft products such as Microsoft 365, Teams, OneDrive, SharePoint, Email), with a willingness to learn and develop Information Technology skills.<\/p>\n\n\n\n<p>Informal enquiries about this opportunity are very welcome. Please contact Raj Kumar at <a href=\"mailto:raj.kumar@staff.newman.ac.uk\">raj.kumar@staff.newman.ac.uk<\/a> to discuss the role further.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-newman-tab\" id=\"panel-job-description-575acc45-1\" role=\"tabpanel\" aria-labelledby=\"tab-job-description-575acc45-1\" data-tab-panel=\"true\" data-tab-id=\"job-description-575acc45-1\" aria-hidden=\"true\"><div class=\"tab-block-content content\">\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/newman.ac.uk\/jobs\/wp-content\/uploads\/sites\/4\/2026\/06\/NU3526.pdf\">IT Service Desk Technician (PDF &#8211; 435KB)<\/a><\/li>\n<\/ul>\n\n\n\n<p><em>(Please note that CVs are not accepted as part of the application process unless explicitly stated).<\/em><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-newman-tab\" id=\"panel-benefits-of-working-here-575acc45-2\" role=\"tabpanel\" aria-labelledby=\"tab-benefits-of-working-here-575acc45-2\" data-tab-panel=\"true\" data-tab-id=\"benefits-of-working-here-575acc45-2\" aria-hidden=\"true\"><div class=\"tab-block-content content\">\n<p>Birmingham Newman University offers a wide range of staff benefits including 35 days annual leave entitlement plus bank holidays (pro rata for part time posts), pension scheme, chaplaincy and spiritual care, library services, free on-site parking, discounted travel scheme, cycle to work scheme, employee assistance programme, occupational health and counselling services and staff development opportunities.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button has-custom-width wp-block-button__width-50\">\n\t\t\t<a class=\"wp-block-button__link wp-element-button button button--secondary\" href=\"https:\/\/newman.ac.uk\/jobs\/staff-benefits\/\"><span>Staff Benefits<\/span><\/a>\n\t\t<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-newman-tab\" id=\"panel-certifications-575acc45-3\" role=\"tabpanel\" aria-labelledby=\"tab-certifications-575acc45-3\" data-tab-panel=\"true\" data-tab-id=\"certifications-575acc45-3\" aria-hidden=\"true\"><div class=\"tab-block-content content\">\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"640\" data-id=\"32\" src=\"https:\/\/newman.ac.uk\/jobs\/wp-content\/uploads\/sites\/4\/2025\/05\/s960_Disability_Confident_Employer.webp\" alt=\"disability confident employer logo\" class=\"wp-image-32\" \/><\/figure>\n<\/figure>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button has-custom-width wp-block-button__width-100\">\n\t\t\t<a class=\"wp-block-button__link wp-element-button button\" href=\"https:\/\/emea.dcv.ms\/t0MSkcSuH3\" target=\"_blank\" rel=\"noopener\"><span>Apply now<\/span><\/a>\n\t\t<\/div><\/div>\n\n\n\n<p>&lt; <a href=\"https:\/\/newman.ac.uk\/jobs\/work-at-birmingham-newman\/\">back to all vacancies<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Closing date: 15 June 2026 Interviews: July (TBC) Salary: \u00a325,878 &#8211; \u00a327,319 per annum pro rata Full\/Part time: Part-time \/ Permanent Hours per week 14.8 &lt; back to all vacancies<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-426","job","type-job","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/newman.ac.uk\/jobs\/wp-json\/wp\/v2\/job\/426","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newman.ac.uk\/jobs\/wp-json\/wp\/v2\/job"}],"about":[{"href":"https:\/\/newman.ac.uk\/jobs\/wp-json\/wp\/v2\/types\/job"}],"wp:attachment":[{"href":"https:\/\/newman.ac.uk\/jobs\/wp-json\/wp\/v2\/media?parent=426"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}