IT Service Desk Technician (Post Ref: NU3526)

Birmingham Newman University is seeking to appoint a part-time IT Service Desk Technician to work on Mondays and Tuesdays.

The role involves working in a first-line capacity on a busy IT Service Desk, answering and logging calls, dealing with staff, students and visitor queries on face-to-face basis, call logging system and email, escalating issues to other colleagues.

Candidates should have experience of working in a customer-facing role, with the ability to communicate effectively at all levels. They should also possess excellent IT Skills, including knowledge of Microsoft products such as Microsoft 365, Teams, OneDrive, SharePoint, Email), with a willingness to learn and develop Information Technology skills.

Informal enquiries about this opportunity are very welcome. Please contact Raj Kumar at raj.kumar@staff.newman.ac.uk to discuss the role further.

• IT Service Desk Technician (PDF – 435KB)

(Please note that CVs are not accepted as part of the application process unless explicitly stated).

Birmingham Newman University offers a wide range of staff benefits including 35 days annual leave entitlement plus bank holidays (pro rata for part time posts), pension scheme, chaplaincy and spiritual care, library services, free on-site parking, discounted travel scheme, cycle to work scheme, employee assistance programme, occupational health and counselling services and staff development opportunities.