Infrastructure Engineer (Post Ref: NU4226)

We are seeking an Infrastructure Engineer to join our Digital & IT Services Directorate. This is an exciting opportunity to play a key role in supporting and maintaining the University’s IT infrastructure, ensuring reliable, secure, and high-performing services that underpin teaching, learning, and professional operations.

Working as part of a collaborative team, you will contribute to the delivery and continuous improvement of core systems across on-premise and cloud environments, helping to enhance the overall digital experience for staff and students.

This role will be required to:

• Operate and maintain the University’s IT infrastructure, including servers, networks, backups, endpoint security, and Microsoft 365 services
• Support both on-premise and cloud-based infrastructure hosting environments
• Resolve technical issues and escalations from the Service Desk and support teams within agreed SLAs
• Monitor systems proactively, identifying trends and potential issues to prevent service disruption
• Maintain system security through patching, monitoring, and security controls
• Communicate effectively with both technical and non-technical stakeholders

We are looking for candidates with:

• Proven experience supporting, maintaining, and operating IT infrastructure environments
• Strong working knowledge in at least one of the following areas:
  • Networking (LAN, WAN, Wi-Fi, cloud connectivity)
  • Infrastructure hosting (virtualisation and cloud platforms such as Azure)
  • Microsoft 365 and collaboration tooling
  • IT security, monitoring, and endpoint management solutions
• Strong troubleshooting and problem-solving skills
• The ability to analyse and resolve complex technical issues
• Excellent communication skills, with the ability to explain technical concepts clearly
• The ability to work effectively both independently and as part of a team
• A customer-focused approach
• Strong attention to detail
• A proactive mindset, with a focus on continuous improvement
• A willingness to learn and stay up to date with emerging technologies

Informal enquiries about this opportunity are very welcome. Please contact Edward Cheel at e.cheel@staff.newman.ac.uk, to discuss the role further.

• Infrastructure Engineer (PDF – 509KB)

(Please note that CVs are not accepted as part of the application process unless explicitly stated).

Birmingham Newman University offers a wide range of staff benefits including 35 days annual leave entitlement plus bank holidays (pro rata for part time posts), pension scheme, chaplaincy and spiritual care, library services, free on-site parking, discounted travel scheme, cycle to work scheme, employee assistance programme, occupational health and counselling services and staff development opportunities.