Library Experience Assistant (Post Ref: NU4326)
Closing date:
10 July 2026
Interviews:
4 August 2026
Salary:
£25,878 – £27,319
Full/Part time:
Full-time
Hours per week
37
This is an exciting opportunity for you to join the successful and highly regarded library service at Birmingham Newman University.
You will work as part of a small team of Library Experience Assistants to assist in the day-to-day running of the Library. One of your main duties will be to staff the busy Service Desk, where you will provide a welcoming first point of contact to the Library’s users. You will respond to a wide range of enquiries – helping students and other library users to manage their library accounts, find and use print and electronic resources, and utilise the library and IT facilities effectively. You will also complete a variety of administrative tasks, including processing books, managing the library mailbox, and participating in wider library projects.
No prior experience of working in a library is required, but the successful candidate must have a good level of literacy, administrative skills, and IT skills. Excellent interpersonal and communication skills are essential, as well as the ability to respond to a range of enquiries with confidence. You should be passionate about providing a timely and high-quality customer service to library users, and you should be enthusiastic about adopting new technologies. You may sometimes be asked to work non-standard working hours, so flexibility and adaptability is also a must-have.
Informal enquiries about this opportunity are very welcome. Please contact Kimberley Maxwell at k.maxwell@staff.newman.ac.uk, to discuss the role further.
